Privacy Policy

1. Introduction

Welcome to Sederly ("we," "our," or "us"). This Privacy Policy explains how Sederly Solutions collects, uses, discloses, and safeguards your information when you use our sales management platform and related services.

By using our service, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, organization details
• Profile Information: Job title, department, branch location
• Business Information: Company name, address, tax identification numbers
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Communication Data: Messages, support tickets, feedback

2.2 Business Data

As a business management platform, we process:

• Order Information: Customer details, order contents, pricing, delivery information
• Inventory Data: Product information, stock levels, supplier details
• Financial Records: Transaction history, payment records, invoices
• User Activity: System usage, feature utilization, performance metrics

2.3 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our sales management platform
• Process orders, payments, and transactions
• Generate reports and analytics for your business
• Enable multi-user collaboration and role-based access
• Facilitate thermal printing and receipt generation

3.2 Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Send billing and payment notifications
• Share important security and system updates

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor system performance and security
• Conduct research and analytics

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: To handle billing and payment transactions
• Cloud Infrastructure: For hosting and data storage
• Analytics Services: For usage analysis and performance monitoring
• Communication Tools: For email delivery and customer support

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to government requests or regulatory inquiries

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Role-based access with multi-factor authentication
• Regular Backups: Automated backups with secure storage
• Security Monitoring: 24/7 monitoring for threats and vulnerabilities
• Compliance: Regular security audits and compliance assessments

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Business Records: Retained according to your subscription plan's data retention policy
• Financial Data: Retained for tax and accounting purposes as required by law
• Support Data: Retained for customer service and quality assurance purposes

You can request deletion of your data at any time, subject to legal and contractual obligations.

7. Your Rights and Choices

You have several rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Export your business data from the platform

7.2 Correction and Updates

• Update your account information through your profile settings
• Request correction of inaccurate information
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your account and associated data
• Restrict processing of your information
• Object to certain types of data processing

8. International Data Transfers

Our services may involve transferring your information to countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in the platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: