Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sederly Solutions ("Company," "we," "us," or "our") regarding your use of Sederly and related services (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Sederly is a comprehensive sales management platform that provides:

• Order Management: Create, track, and manage customer orders
• Inventory Control: Monitor stock levels and manage products
• Multi-Branch Support: Manage multiple business locations
• User Management: Role-based access control for team members
• Financial Tracking: Monitor payments, expenses, and financial performance
• Reporting & Analytics: Generate business insights and reports
• Thermal Printing: Print receipts and invoices
• Affiliate Program: Earn commissions through referrals

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Registration

To access certain features, you must register for an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

3.3 Organization Accounts

Organization accounts allow multiple users with different roles and permissions. The organization owner is responsible for managing user access and ensuring compliance with these Terms by all users.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer various subscription plans with different features and limitations. Plan details, including pricing, features, and restrictions, are available on our pricing page.

4.2 Free Trial

We may offer a free trial period for new users. During the trial:

• No payment is required to start the trial
• You have access to specified features and limitations
• The trial automatically expires after the specified period
• You may cancel at any time during the trial

4.3 Billing and Payments

• Billing Cycle: Subscriptions are billed monthly or annually as selected
• Payment Methods: We accept major credit cards and other specified payment methods
• Automatic Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: We may change prices with 30 days' notice
• Taxes: You are responsible for applicable taxes

4.4 Refunds and Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or unused portions of the service, except as required by law.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful business purposes in accordance with these Terms. You agree to use the Service responsibly and professionally.

5.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use automated tools to access the Service without permission
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without authorization

5.3 Data Usage

You are responsible for the accuracy and legality of all data you input into the Service. You warrant that you have the right to use and process all data you provide.

6. Data Ownership and Privacy

6.1 Your Data

You retain ownership of all data you input into the Service ("Customer Data"). We do not claim ownership of your Customer Data and will only use it to provide the Service as described in our Privacy Policy.

6.2 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You are responsible for maintaining appropriate security practices for your account.

6.3 Data Backup and Retention

We provide automated backups and data retention according to your subscription plan. You are encouraged to maintain your own backups of critical data.

7. Intellectual Property Rights

7.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by Sederly Solutions and protected by intellectual property laws. You may not copy, modify, or distribute our intellectual property without permission.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. This license terminates when your subscription ends or is terminated.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without compensation or attribution.

8. Service Availability and Support

8.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

8.2 Customer Support

We provide customer support through various channels as specified in your subscription plan. Support availability and response times may vary by plan level.

8.3 Service Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for significant changes that materially affect your use of the Service.

9. Affiliate Program

Our affiliate program allows you to earn commissions by referring new customers. Participation in the affiliate program is subject to:

• Separate affiliate terms and conditions
• Approval of your affiliate application
• Compliance with our marketing guidelines
• Accurate reporting and ethical promotion practices

Commission rates, payment terms, and program rules are detailed in the affiliate program documentation.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We disclaim all warranties, express or implied
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss due to your actions or third-party services

11. Indemnification

You agree to indemnify and hold harmless Sederly Solutions from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Customer Data or content

12. Termination

12.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or contacting support.

12.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in prohibited activities
• Pose a security risk to our systems or other users

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your data may be deleted according to our retention policy
• You may request data export before termination
• Outstanding fees remain due and payable

13. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes arising from these Terms or the Service will be resolved through:

• Good faith negotiation between the parties
• Binding arbitration if negotiation fails
• Courts of competent jurisdiction in [Your Jurisdiction]

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices in the Service

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms, please contact us: